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Request Account Deletion

We respect your privacy and your right to control your personal data. If you wish to delete your DoWell account and associated data, please follow the procedure below.

Warning: permanent after 30 days

Confirming closes your account immediately and anonymises your profile information, workout history, subscriptions and gym check-ins. You have 30 days to change your mind — sign in again to restore the account. After 30 days everything is erased permanently and nothing can be recovered. During those 30 days this email address cannot be used to register a new account.

Enter your email address and ask for a verification code.

You will receive an email with a verification code to confirm your account deletion.

Data Deletion & Retention

Data anonymised immediately, then erased permanently after 30 days:

  • Personal profile information (name, email, phone number)
  • Workout history and progress data
  • Subscription history and payment details
  • Gym check-ins and class bookings
  • Saved preferences and settings

Data that may be retained:

  • Transaction records for financial reporting (retained for 7 years as required by law)
  • Anonymized usage statistics that cannot be linked back to you

How it works

  1. Enter your email address and ask for a verification code.
  2. Look for the 6-digit code in your inbox — it is valid for 30 minutes.
  3. Enter the code to confirm the deletion.
  4. Your account is closed the moment you confirm, and your personal details are anonymised straight away.

DoWell then keeps the anonymised record for 30 days, so you can restore the account by signing in again if you change your mind. After 30 days it is erased permanently and cannot be recovered. Until then, this email address cannot be used to open a new account.

Need Help?

If you have any questions about the deletion process, please contact us at privacy@dowell-app.com